Effective Date: 12/08/2026
Last Updated: 12/08/2026

At NeuroPilates Method, we are committed to protecting the privacy, confidentiality and security of our clients' personal and health information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal and Health Information

We only collect personal and health information that is reasonably necessary to provide our allied health services.

Information may be collected through various channels, including:

• In-person consultations

• Telephone conversations

• Email communications

• Online enquiry and intake forms

• Appointment booking systems

• Telehealth consultations (where applicable)

• Referrals from your GP, specialist or other healthcare providers (with your consent or as otherwise permitted by law)

The information we collect may include:

• Name

• Date of birth

• Contact details

• Emergency contact details

• Medicare, DVA or private health insurance information (where applicable)

• Medical history

• Current health conditions

• Medications

• Lifestyle and exercise history

• Assessment results

• Clinical notes

• Diagnostic reports and referral letters

• Payment and billing information

We only collect sensitive health information with your consent or where otherwise authorised or required by law.

2. Use of Personal and Health Information

Your information is used to:

• Assess your health and clinical needs

• Develop and deliver appropriate exercise physiology and allied health services

• Monitor your progress

• Communicate with your nominated healthcare providers where appropriate

• Arrange appointments

• Process payments and manage accounts

• Maintain clinical records

• Meet our legal, regulatory and professional obligations

• Improve the quality of our services through de-identified quality improvement activities and statistical analysis

We do not sell your personal information.

3. Storage and Security of Information

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure. Your information may be stored securely in electronic and/or paper records.

Our security measures may include:

• Password protected clinical software

• Multi-factor authentication where available

• Secure cloud based practice management systems

• Encryption of electronic information where appropriate

• Restricted staff access to client records

• Secure storage of paper records

• Regular software updates and security monitoring

When your information is no longer required, we will securely destroy or permanently de-identify it where permitted by law. Some records must be retained for minimum periods under applicable health records legislation and professional requirements.

4. Disclosure of Personal Information

We may disclose your information:

• To healthcare professionals involved in your care, with your consent or where otherwise authorised by law

• To service providers who assist us in operating our practice, including secure practice management and IT service providers

• Where required or authorised by law

• To comply with court orders or lawful requests from government agencies

• To prevent or lessen a serious threat to an individual's life, health or safety where permitted by law

We do not disclose your personal information to third parties for marketing purposes without your express consent. Some of our technology service providers may store information using secure cloud services, which may include servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy and security protections are in place.

5. Access and Correction

You have the right to request access to the personal information we hold about you, subject to any legal exceptions. If you believe your information is inaccurate, incomplete or out of date, you may request that it be corrected. We will respond to requests for access or correction within a reasonable timeframe and may require proof of identity before releasing personal information.

6. Data Breaches

If we become aware of an eligible data breach that is likely to result in serious harm to you, we will respond in accordance with the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

7. Website and Electronic Communications

If you use our website, we may collect limited technical information such as your IP address, browser type and website usage through cookies or analytics tools to improve our website and services. If you contact us via email or online forms, the information you provide will be used only for responding to your enquiry or providing our services.

8. Marketing Communications

From time to time, we may send information about our services, education programs, events or health related updates. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe option provided.

9. Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC) Website:www.oaic.gov.au

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. The most current version will always be available through our practice and on our website.

11. Contact Us

NeuroPilates Method
Address: 9 Ashby Street Dudley 2290
Phone: 0415691526
Email: hello@neuropilatesmethod.com.au
Website: neuropilatesmethod.com.au

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.